Crafeo Warranty Claim Form

Customer Information

First Name

Last Name

Email Address

Phone

Select Warranty Policy

Choose the item under warranty:

Issue Description

Describe the problem you are experiencing with the repair:

When did the issue start?

Has the item been altered, modified, or repaired by a third party since the original repair?

Supporting Documents

(Upload Required Files)

Photos/Videos of the issue *

Drag and Drop (or) Choose Files

Video of the issue (if applicable) *

Drag and Drop (or) Choose Files

Before/After Photos (if available)

Drag and Drop (or) Choose Files

Proof of Initial Repair (if manually uploaded)

Drag and Drop (or) Choose Files

Packaging Condition (if relevant)

Drag and Drop (or) Choose Files

Return Shipping Preferences

Would you like Horolock to generate a shipping label for you?

Acknowledgment & Submission

By submitting this claim, I confirm that the details provided are accurate and that I understand the warranty termsI agree to the Horolock Warranty Terms & Conditions.