Welcome to Crafeo (“Crafeo,” “we,” “our,” or “us”).
These Terms of Use (“Terms”) govern your access to and use of the Crafeo platform, website, applications, communications, shipping coordination services, concierge services, and related offerings (collectively, the “Services”).
By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, you may not access or use the Services.
Crafeo operates a technology platform and marketplace that connects users with independent third-party service providers for services including, but not limited to:
Categories may include:
Crafeo may also facilitate:
Crafeo itself does not directly perform repair services unless explicitly stated otherwise.
Service providers using the platform are independent businesses or individuals and are not employees, agents, partners, joint venturers, or representatives of Crafeo.
Crafeo takes reasonable measures to review, screen, evaluate, and vet service providers before allowing them to participate on the platform. Such measures may include reviewing experience, business information, portfolio work, customer feedback, identity verification, certifications, or other factors deemed relevant by Crafeo.
However, Crafeo does not guarantee:
Users acknowledge that all services are ultimately performed by independent third-party providers and that users assume responsibility for evaluating and selecting providers and services appropriate for their needs.
To use the Services, you must:
By using the Services, you represent and warrant that you satisfy these requirements.
Users may be required to create an account to access certain features.
You are responsible for:
You agree to immediately notify Crafeo of any unauthorized use or suspected security breach.
Crafeo reserves the right to suspend, restrict, or terminate accounts at its discretion.
You agree not to:
Users are solely responsible for:
Users acknowledge and accept that repair, restoration, refurbishment, maintenance, authentication, and related services involve inherent risks, including:
Crafeo does not guarantee that:
Users proceed at their own risk.
Users may choose or be offered shipping coordination services through third-party carriers.
Users are solely responsible for:
Crafeo may request:
Failure to provide requested evidence may impact eligibility for claims, reimbursements, or investigations.
Crafeo is not responsible for:
Insurance services, where offered, are provided by independent third-party insurers.
Coverage may be subject to:
Crafeo does not guarantee:
Users are responsible for complying with insurer requirements.
Payments may be processed through third-party providers such as Stripe.
By submitting payment information, users authorize Crafeo and its payment providers to:
Fees may include:
Unless otherwise stated, all fees are non-refundable.
Crafeo reserves the right to change pricing or fees at any time.
Any estimate or quote provided through the platform is preliminary unless explicitly stated otherwise.
Final pricing may change due to:
Users may be asked to approve revised pricing before work proceeds where applicable.
Users may upload:
Users retain ownership of their content but grant Crafeo a worldwide, royalty-free, non-exclusive license to:
Users represent they possess the rights necessary to upload such content.
All platform materials, including:
are owned by Crafeo or its licensors and protected by applicable intellectual property laws.
Users may not:
By using the Services, users consent to receive:
Standard messaging and data rates may apply.
Users may opt out of marketing communications at any time but may still receive transactional or operational communications.
Except where expressly stated otherwise in writing, the Services are provided “as is” and “as available.”
Crafeo does not provide any blanket warranty regarding:
However, certain repairs or services may include an optional limited warranty if:
Any such warranty:Crafeo does not provide any blanket warranty regarding:
Users are responsible for reviewing all warranty documentation and coverage limitations before purchasing or relying on warranty protection.
Except for any express limited warranty explicitly provided in writing, Crafeo disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To evaluate a warranty claim, Crafeo and/or the applicable service provider may require supporting documentation and evidence, including but not limited to:
Users agree to cooperate reasonably during the warranty review and investigation process.
Crafeo reserves the right to deny, limit, or refuse warranty claims where:
Crafeo further reserves the right to request inspection of the item before approving, denying, repairing, replacing, or reimbursing any warranty claim.
Approval of warranty claims is determined at Crafeo’s reasonable discretion and subject to applicable warranty terms and conditions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRAFEO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, PARTNERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:
INCLUDING DAMAGES ARISING FROM:
IN NO EVENT SHALL CRAFEO’S TOTAL LIABILITY EXCEED THE GREATER OF:
Some jurisdictions may not permit certain limitations, so portions of this section may not apply.
You agree to defend, indemnify, and hold harmless Crafeo and its affiliates from claims, damages, liabilities, losses, costs, and expenses arising from:
Crafeo may suspend, restrict, or terminate access to the Services at any time for reasons including:
Crafeo may remove content, cancel transactions, or restrict access without prior notice where necessary.
Any dispute arising from these Terms or the Services shall be resolved through binding arbitration on an individual basis, except where prohibited by law.
Users waive:
Arbitration shall occur in the State of Georgia under applicable arbitration rules unless otherwise required by law.
Users may seek relief in small claims court where permitted.
These Terms shall be governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.
Crafeo shall not be liable for delays or failures caused by events beyond reasonable control, including:
Crafeo reserves the right to modify:
Updated Terms become effective upon posting.
Continued use of the Services constitutes acceptance of revised Terms.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy and any supplemental policies, constitute the entire agreement between users and Crafeo regarding the Services.
Crafeo
Website: Crafeo
Email: communication@horolock.com
These Terms shall be governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.
