Welcome to Crafeo (“Crafeo,” “we,” “our,” or “us”).
Crafeo operates a platform that connects users with independent repair, restoration, maintenance, authentication, and related service providers across various categories including, but not limited to, watches, jewelry, electronics, leather goods, antiques, accessories, and other personal property items.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, platform, mobile applications, communications, and related services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to:
This Privacy Policy does not apply to third-party websites, applications, or services not controlled by Crafeo.
We may collect information you voluntarily provide, including:
Personal Information
Service & Repair Information
Account Information
Communications
When you use the Services, we may automatically collect:
We may receive information from:
We may use information for business and operational purposes including:
You may opt out of marketing communications at any time.
Crafeo operates as a platform connecting users with independent third-party service providers.
We may share necessary information with:Repair providers
Shipping companies
Insurance companies
Payment processors
Customer support vendors
Analytics and hosting providers
Crafeo does not control the independent privacy or data handling practices of third-party providers operating outside our platform.
Users acknowledge that communications and information shared with independent providers may also be subject to those providers’ own policies.
Payments may be processed through third-party payment providers such as Stripe or other financial service providers.
Crafeo does not store complete payment card information on its own servers unless explicitly stated otherwise.
Payment providers may independently collect, process, and store payment information according to their own privacy policies and legal obligations.
Where shipping or insurance services are involved, we may collect and share:
Package details
This information may be shared with carriers, insurers, investigators, and claims administrators as necessary to facilitate services, investigate claims, or prevent fraud.
Failure to provide requested documentation may impact eligibility for claims, reimbursements, or insurance coverage.
Users may upload:
You retain ownership of your content, but you grant Crafeo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, display, and use such content for:
You represent that you have the rights necessary to upload such content.
We may use:
These technologies help us:
Users may control cookies through browser settings, though disabling cookies may affect platform functionality.
We retain information for as long as reasonably necessary to:
Retention periods may vary depending on:
We may retain certain information after account closure where legally permitted or required.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information.
However:
Crafeo does not guarantee absolute security.
Users accessing the Services from outside the United States acknowledge that information may be transferred to, stored in, and processed in jurisdictions where privacy laws may differ from those in their location.
By using the Services, you consent to such transfers.
The Services are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may delete it.
If required by local law, higher minimum age requirements may apply.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information.
Depending on your jurisdiction, you may have rights regarding your personal information, including:
Requests may be submitted through our contact information below.
We may require identity verification before fulfilling requests.
Certain information may be retained where legally permitted or required.
Our Services may not respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.
In the event of:
User information may be transferred as part of the transaction, subject to applicable law.
Crafeo may use automated systems, recommendation systems, analytics tools, fraud detection technologies, or artificial intelligence tools to:
Such systems may process uploaded content, communications, and marketplace activity.
To the maximum extent permitted by law, Crafeo shall not be liable for:
Users acknowledge that use of the Services is at their own risk.
We may update this Privacy Policy periodically.
Updated versions will be posted on the platform with a revised effective date.
Continued use of the Services after changes become effective constitutes acceptance of the revised policy.
For privacy-related inquiries, requests, or concerns, contact:
Crafeo
Website: Crafeo
Email: communication@horolock.com
Certain jurisdictions may provide additional privacy rights or require supplemental disclosures. Crafeo reserves the right to provide jurisdiction-specific disclosures, notices, and rights mechanisms where applicable.
Information processed through the platform does not constitute legal, financial, appraisal, authentication, or professional advice unless explicitly stated otherwise by a qualified professional.
Users should independently verify any information received through the platform.
